GET CLEVER ABOUT VO |RETURN REFUND POLICY
Last updated on: July 15, 2026
Due to California regulations, all refund terms for voice acting coaching services will be outlined in a separate written agreement provided after purchase and prior to the start of services.
You will be asked to sign this agreement before coaching services begin. It will include:
- A 10-business-day cancellation window (required by law),
- The specific refund policy applicable to your program (either pro-rata or no refunds after cancellation period),
- Details on how to submit a cancellation notice and receive a refund, if applicable.
Please note: Online purchases do not finalize your coaching relationship. You will receive a separate agreement that you must sign before coaching services are delivered. If you do not agree to sign the agreement, you will automatically be refunded.
Refund Policy
All sales of digital downloads, with no live coaching interaction, coaching feedback, or coaching components, are final. All sales of listing services are final. No refunds will be issued under any circumstances due to the downloadable nature of our Products and Services and/or immediate access.
Purchase Policy
We reserve the right to refuse or cancel any order from you, at any time, for any reason, including without limitation: availability of Products and/or services; errors in the Product or service description or price; errors in your order; multiple purchases and/or requests; we suspect you purchased with the intent to seek reimbursement; and if we suspect that your order is fraudulent, unauthorized or otherwise an illegal transaction.
We also reserve the right to change our prices at any time, within our sole discretion, prior to accepting your order. Should the prices change, you will have the right to cancel your order.
Purchase Terms
If you pay for our Product and/or Service by credit or debit card, you authorize and provide permission for us and our related third-party vendors to charge your credit or debit card in the amount owed for payment of the Products and/or Services.
You agree not to dispute any charges made to your credit card under any circumstances (e.g.chargebacks). If you inadvertently do so, you agree to immediately cancel or withdraw such a dispute and we reserve the right to report it to the credit bureaus as a delinquent account and pursue collection. You are responsible for any fees associated with recouping payment on such disputes and any collection costs associated, including attorney’s fees.
When you purchase our Product and/or Services, your personal information (e.g.contact and card information) may be collected by a third-party vendor, who may have privacy policies or security practices that are different from ours. We are not responsible for the vendor’s independent policies or practices.
Payment Plans
If a payment plan is offered and you select that option, all payments must be made on time. You understand and agree that payment plans are provided solely for your convenience and should not be interpreted as a subscription service. In the event of a missed or delayed payment, we reserve the right to re-charge your payment method until the amount is successfully collected. Additionally, a late fee of 3% per week will be applied to the remaining balance for any payments not made on time. For one-on-one coaching, demo preparation, single sessions, and business consultations governed by a signed coaching agreement, the late fee stated in that agreement applies instead. Regardless of any request for a refund or cancellation after accessing the Product(s) and/or Services, you remain responsible for fulfilling all payments under the agreed-upon payment plan.
Subscription Terms
Some aspects of our Products and/or Services are offered through a subscription-based Services. If you choose to purchase a subscription, it will automatically renew at the end of each billing cycle, which is typically every thirty (30) days, or every twelve (12) months, unless canceled in accordance with these Terms. On each renewal date, your payment method will be charged automatically for the next billing period. We reserve the right to introduce new services for additional fees, to modify the pricing or terms of existing subscriptions, to cancel, to suspend or discontinue any aspect at any time, in our sole discretion. Any changes to pricing or payment terms will take effect in the billing cycle following notice to you, as outlined in this Agreement.
Subscription Services cannot be paused. Your subscription will expire after the time period specified in your subscription.
You may cancel your subscription or any paid Service at any time by emailing us at the email below. You will not be prorated for any unused Services during the billing cycle in which you cancel your Services, and your Services will be active until the end of the then-current billing cycle. Please note that your cancellation will take effect at the end of the then-current billing cycle. We recommend canceling at least 48 hours before the end of the then-current billing cycle to avoid unnecessary charges. Failure to cancel before the end of the then-current billing cycle, will result in your membership continuing until the next billing cycle.
After cancellation is complete:
- You will lose access to all membership-related content, resources, and benefits on the platform.
- No refunds will be issued for any remaining time in the current billing cycle.
Should you encounter any issues, please email us directly with your cancellation request at the email address below.
Commitment to Full Term & Payment Authorization. If you purchase a subscription that includes a minimum commitment of three (3) months, six (6) months, or twelve (12) months, you understand and agree that your subscription may not be canceled before the end of that commitment period. By enrolling in a fixed-term subscription, you are agreeing to pay the full amount due for the entire term, regardless of whether you choose to use the Products or Services during that time. By purchasing, you also authorize the Company to automatically charge your payment method on file for each installment or billing period until all amounts owed for the full term have been paid in full. This authorization remains valid until paid in full and even if you cancel access or stop using the Services prior to the end of the fixed term. No refunds, credits, or proration will be provided for early cancellation or non-use.
- Month-to-Month or Year-toYear Continuation: After the initial commitment period, your subscription will automatically convert to a month-to-month or year-to-year subscription at the then-current rate, unless canceled in accordance with these Terms.
For additional subscription/membership terms and conditions, please refer to the Membership section below.
Future Promotions. Any promotional discounts that may not have been offered at the time of your purchase are not guaranteed to be provided to you unless you contact us and the promotion is within 24 hours from your purchase date. We reserve the right to modify or cancel any promotional discounts at any time without prior notice.
Lifetime Access Guarantee or Evergreen Access
From time to time, the Company may offer “lifetime access” or “evergreen access” to a Product or Service. For clarity, “lifetime access” or “evergreen access” refers to access for the lifetime of the specific Product or Service, not the lifetime of the purchaser, the Company, nor an indefinite guarantee of access. This access is valid only while the Company continues to offer and support that specific Product or Service. If the Company discontinues, phases out, retires, or otherwise ceases to offer or maintain the Product or Service, the lifetime access shall terminate accordingly. The Company makes no guarantee that any Product or Service will be available indefinitely. The Company may, at its discretion, add, remove, or modify features, content, integrations, or the platform on which the Product/Service is hosted. While the Company aims to provide continuous value, the specific features and functionalities available at the time of purchase are not guaranteed to remain unchanged indefinitely. This access is non-transferable and applies solely to the original purchaser. As such, the Company reserves the right to update, modify, or revoke lifetime or evergreen access at any time, for any reason, at its sole discretion.
Order Confirmation
You will receive an email(s) to confirm the placement of your order along with a downloadable Product and/or access to the digital course, which will contain details concerning your purchase. In the event there is an error in this email confirmation or emails concerning your purchase, it is your responsibility to inform us as soon as possible.
Collections
In addition, should you purchase a Product or Service from us and fail to make payment, you will owe the total amount of outstanding payments with interest and any collection fees/costs, including but not limited to attorney’s fees and costs. We reserve the right to forward any payment disputes to a collection’s agency.
